CASE STUDIES
Solving Complex Problems with User-Centered Design
Explore the following UX case studies that showcase how I utilize user-centric design methodologies and UX research to tackle diverse challenges. I share the processes and outcomes of our design solutions that have positively impacted the user experience and business objectives.
Feature projects →
CASE STUDY
Streamlining processes to prepare homes for new residents
This project aimed to enhance communication and task management between field teams and vendors, ensuring homes were ready and residents were satisfied at move-in.
Downtime:
10 days → 1–2 days
CASE STUDY
Cutting costs and increasing user satisfaction
A company owning over 17,000 properties sought to develop its own system to manage and coordinate maintenance repairs for residents, instead of relying on a third-party system that charged 28% commission for every work order.
Savings:
$22.4 million/year
Optimizing our software happy path
Upon realizing that only a small fraction of our users were utilizing our meeting software, the team employed UX tools and processes to gain insight and generate ideas for boosting engagement.
Reducing wait time for truckers
Food truck drivers delivering products to grocery stores faced a wait time of 1 to 4 hours before being assigned a slot. Discover how our scheduling solution helped accurately forecast their arrival times, resulting in a significant reduction in waiting time.